Frequently Asked Questions

Appointments

 

1.  How far in advance should I book my appointment?

      We suggest making an appointment at least 1 to 2 weeks in advance to secure the time and day that works best for you.

 

2.  Why do you need my e-mail address?

      We use email addresses for several reasons.  We use e-mails to send you the latest news/offers, appointment reminders, your             yearly birthday coupon, and your itemized receipt.

3.  What form(s) of payment do you accept?

      We accept cash, checks (local addresses only), Visa, Mastercard, American Express, and Discover Cards.

4.  Do you offer any discounts?

      Sometimes we have “last minute appointment” deals, but you will only receive these promotions via email, so make sure we

      your e-mail on file. We also offer our brides 10% off any Bridal Package that is booked in advance and prepaid for.

5.  How early should I arrive for my appointment?

      We suggest arriving for your appointment 5 to 10 minutes prior to your appointment time.  This will give you enough time to  

      use the restroom, change if needed, and relax before your service.

6.  What is your cancellation policy?

      We understand that things come up. As a courtesy, if you are unable to keep an appointment, we request a minimum of 24-hour       and 72-hour notice for parties of 3 or more to avoid any cancellation fees.

7.  What happens if I’m late for my appointment?

      Arriving late will simply limit the time for your service, resulting in either a shortened service or a rescheduling of your 

      appointment. If your service time is shortened, it will end on time so that the next guest is not delayed or inconvenienced. We

      will do everything we can to accommodate you.

8.  When do you charge for No Shows, Late Cancellations, or Late Arrivals?

      We have a very generous policy aimed at repeat offenders. We understand that life happens and it’s not always possible to make       every appointment. We give you two chances in a year before we start asking for prepayment for any future appointments.

9.  Can I make a standing appointment?

      The receptionists at the front desk would be happy to schedule a standing appointment with the therapist/technician of your

      choice. Just tell us the day and time that is best for you and whether you are requesting a weekly or monthly appointment, and         we will arrange it for you.

10. Do you take Walk-In appointments?

      We do take walk-ins based on space availability, but we recommend making an appointment in advance to reserve the

      date/time of your choice.

11.  Do you accept Aveda Pure Privilege Rewards and Certificates?

       Yes, we do participate in the Pure Privilege Program.

 

 

Salon Services

 

1.  How do I know if I should book a consultation?

     We suggest a consultation if you are looking for a big change to your look.

     We also offer Bridal and Skin Care/Makeup consultations and they are always free of charge.  However, we do advise making an      appointment for consultations so we have adequate time to discuss the look you are wanting to achieve.

2.  Do you mind if I bring pictures?

     We love pictures as it gives us an idea of what you are looking for in your new look, but make sure each picture you bring has the      same face shape and hair texture as your own.

3.  What is the difference in the Keratin Treatments?

      At Bella Salon and Spa, we have three types of Straightening Treatments.  We have:

      Keratin Express- lasts up to 6 weeks, no processing time, can shampoo after 8 hours

      Full Keratin- lasts up to 5 months and can shampoo hair after 72 hours

      Keratin Advanced Glycolic- lasts up to 3 months and can shampoo hair immediately

4.  Do you do hair extensions? Do I have to provide these myself?

      Yes, we can put extensions in your hair.  However, we only do clip in and tape in extensions and you have to provide them.

5.  Do you do “On Location” services?

      At this time, we do not do “On Location” services.  We are more than happy to accommodate your bridal party in the salon.

6.  How do you figure pricing for Color/Highlighting Services?

      We want to provide a fair pricing for all of our guests, therefore we charge based on the amount of product that is needed for the       results you're wanting to achieve.

 

7.  What is eyelash/eyebrow tinting?

      This service is for those guests that want a little extra color on their brows or lashes.  This is especially nice for natural blondes.

8.  Can I use my Cell Phone in the Spa area?

       In order to maintain a relaxing environment, cell phones are strongly discouraged in the spa area.

 

 

Spa Services

 

1.  What do I need to wear for a Spa Service?

     We want your visit to be as relaxing and enjoyable as possible, so please wear what’s comfortable for you. We have a locker room      area that is equipped with robes, body wraps, and sandals for your use. When coming in for a Pedissage, we recommend wearing      open toe sandals.

 

2.  What is a “Pedissage”?

      A Pedissage is what we call our pedicures as we do them on a massage table and use hot towels instead of water.  This method is       proven to be more sanitary as well as more relaxing for our guests.

3.  I’m pregnant, Can I get a massage?

      Yes, you can get a massage as long as you are out of your first trimester and have written permission from your doctor.

 

4.  Do you accommodate Spa Parties or Large Groups?

      Yes we do! Feel free to call us anytime for more information.

 

5.  Do you have male or female massage therapist(s)?

      We currently only have female massage therapist(s).

 

6.  What do I need to do after receiving a massage?

      We recommend drinking a lot of water over the next 24 hours to flush out all of the toxins in your body.

 

7.  Is there a place to put my personal belongings while receiving a Spa Treatment?

      Yes. We have locker facilities that you may use during your time here at Bella Salon and Spa where you can lock up any personal       belongings so you can relax during your treatment.

8.  What if I have sensitivity or allergies?

      We have wax specifically for those guests with sensitive skin, and all of our Aveda products are at least 95% derived from all

      natural ingredients. If you do have any allergies, please let your service provider know in advance to make sure the product is

      safe for use.

 

9.  Are children allowed in the Spa?     

      In consideration of all our guests, we are unable to render services to those guests accompanied by children who do not

      have appointments. Please understand that in order to preserve a relaxing, stress-free environment of the spa, we recommend

      childcare be arranged prior to your scheduled appointment.

Body Waxing

 

1.  How long does body waxing last?

     Typically waxing lasts 4 to 6 weeks. However, if this is your first time getting a wax, it will take three waxing sessions before you        get to this point.  Hair grows in three cycles and when you wax consistently, after three wax sessions your wax should last the 4

     to 6 weeks. Always make your next wax appointment before you leave to ensure appointment availability.

2.  How long does the hair need to be for waxing?

      If you have coarse hair, then the hair needs to be at least ½ inch long for the first few waxes. Once the hair has become finer, it

      can be waxed at a shorter length.

3.  What type of wax do you use?

      We use Nufree for all body waxing services. Nufree is NOT A WAX and never sticks to the skin. It is a self-preserving

      antibacterial/antimicrobial so it’s safe, clean, and germ free. Nufree is also botanical and safe for the entire body. Nufree is great       for those with sensitive skin as it never dries or sticks to the skin, so it doesn’t pull or cause painful irritation.

4.  What do you recommend for after a waxing service?

      We advise against tanning, exercising, or anything that will cause you to sweat excessively for 48 hours to prevent irritation and       infection.

5.   Does body waxing hurt?

       Yes it does hurt.  However with Nufree, the process is less painful.

 

 

General Questions

 

1.  Can I purchase Aveda products online?

      You can purchase Aveda products anytime online at Aveda.com, just make sure you list Bella Salon and Spa as your preferred

      Salon and Spa.

2.  What is Aveda Pure Privilege?

      Pure Privilege is a rewards program where you can earn points on every Aveda product you purchase. You will receive double

      points the day you enroll and twice per year, usually around Mother’s Day and Christmas. There is a $10 enrollment fee that

      you get double points for as well, and you only have to pay that once as long as you buy at least one product per year using your

      card. For more information, please go to Aveda Pure Privilege.

3.  Can I get a Gift Card emailed?

      Unfortunately, we do not have a system in place to email a gift card. We can send them an email letting them know that a gift

      card was purchased for them if you provide us with their information.  We also mail out gift cards free of charge.

4.  What is your return/refund policy?

      We do not issue refunds, however we will exchange any product you are not satisfied with within 30 days of original purchase. If       you are not satisfied with a service performed please let us know so we can try to remedy the situation. We do not give refunds           for any gift card purchases.

5.  Do your Gift Cards expire?

      Our gift cards have an expiration date of two years from date of purchase.  If you are unsure of your balance or validity of your           card, please call us at 270-842-9772 and we will gladly look this up for you.

6.  Why don’t you have paper receipts?

      Aveda is known for providing all natural ingredients in their products as well as their many efforts into protecting our

      environment. Bella Salon and Spa has chosen to do away with paper receipts and start providing e-receipts to our guests.  Please

      make sure you provide us with a current email address so you receive itemized receipts.

7.  Can I leave gratuity (tip)?

      Gratuities are at the client's discretion and are appreciated for an outstanding job. You may leave cash or check at the desk for

      any service provider or we can run any credit card separately for the amount specified.